Below are actual emails we receive from happy Whiteflash customers on a daily basis.
They are reprinted in un-edited form except where necessary to protect the customer’s
privacy. The pictures of diamond engagement rings and custom jewelry design projects
embedded on the page give an indication of the kinds of jewelry we are producing
along with the experiences customers are having upon receipt of their orders.
For independent online reviews of Whiteflash you may want to visit third party review
sites such as iVouch.
-
Exactly how engagement ring shopping should be!
The ring is fantastic! It came out even better than expected and I truly enjoyed the whole experience. This is exactly how Engagement Ring shopping should be!
Merry Christmas!
-
Whiteflash - simply the best online diamond vendor
I've been searching for a diamond for over a year. The idea of purchasing online can be a bit daunting for those not experienced in what to look for in a diamond. Thankfully, with the assistance from the honest and knowledgeable diamond specialists of Whiteflash, this is no longer true. They are completely truthful about their diamonds as well as their competitor's diamonds and how the "4 C's" affect the beauty of the diamond. They push nothing onto the seller and encourage the seller to check out other vendors after obtaining information on what to look for in a diamond. This was fantastic, as I felt like I was able to pick wanted without any pressure.
I ended up purchasing their signature "A Cut Above" diamond and can say that this is the prettiest diamond I've ever seen. Imagine the sparkle and fire that is seen in many diamonds under the special lighting at various jewelers and then getting that from low light, everyday situations. The sparkle that comes from this diamond is unbelievable! With the quality of the diamond and the quality of the customer service I received from Whiteflash, they will have my business for many, many years to come.
-
A great buying experience--Twice!
At first I was very skeptical to purchase diamond jewelry online (that was a lot of money to spend "sight unseen"). After talking with several people at WhiteFlash, I finally decided to give them a try. All I can say is, Wow! Their customer service is outstanding, the ring was absolutely beautiful, and shipping was lightning fast and packaged very well. After I purchased the E-ring, we went to a mall jewelry store to purchase a wedding band. After a disappointing fit between the two rings, we consulted with Whiteflash once again. They gave us 2 different recommendations, one of which we ended up purchasing from them. The rings fit together beautifully. I couldn't be happier with the experiences I've had with WF. Two gorgeous rings and absolutely stellar customer service keeps me coming back.
-
Happy...Excellent Customer Service!
I purchased the halo bezel pendant in platinum - the pendant does not flip at all due to its great design and sliding chain. This is my second purchase from whiteflash (first purchase was diamond stud earrings) and I am always happy with the excellent customer service and quality of end product. I worked with Liza and she was very knowledgeable and responsive.
12/22/2011, Lysa B, Bermuda
-
Best Experience Ever!
Whiteflash is one of the best companies I have dealt with. Some might be skeptical about buying jewelry online as I was but I cannot be more happy with my purchase. I spoke with Liza both in an email and on the phone and I couldn't have brought my ring without her. The customer is in the best interest and their company policies cannot be beat. Their prices are super competitive because you can search their database and compare it to other diamond sites. Their settings for rings cannot be beat, it is absolutely beautiful. They are also custom made with every order.
Be sure to try to negotiate because you can take a few percentage off here and there. I would definitely buy from them without any hesitation.
Best ring company online in the business!!
12/22/2011, Xiao L, Jamaica
-
Fantastic, wonderful, and deeply appreciated!
Thank you so very much! I picked up my ring this morning! It looks beautiful! I am very very satisfied! Thank you so much for all your help in the process! Your help was fantastic, wonderful, and deeply appreciated!
Thank you very very much! You'll be hearing from me again for any future fine jewelry needs! That's for sure!
Thank you and Merry Christmas!
12/22/2011, Matthew B, USA
-
We both can't stop looking at it!
I just wanted to take this brief opportunity to thank you all so very much for your great customer service over the last few weeks. Buying the right engagement ring was obviously very important to me, and you helped not only make it easy, but each of your efforts gave me comfort that it was the very best decision. (I have to give some extra credit to Liza for actually picking out the diamond!) I've raved to anyone that would listen about Whiteflash and I wish you all the best over the holidays and into the New Year. I'm sure you'll hear from me again sometime soon when it's time to get the wedding bands.
PS. She said yes, and she's LOVES it. We both can't stop looking at it.
12/22/2011, Carl C, Canada
-
Whiteflash is the ONLY Choice!
I want to thank the folks at Whiteflash for another AMAZING experience. You run your shop like I operate my daily life, prompt and no nonsense. Your communications are excellent. I only wish other retail businesses would operate under your philosophy. I will never stop buying from you. Making a large purchase has never been easier. Whiteflash is the ONLY choice
12/15/2011, Demetrios A., USA
-
Can't go wrong!
I had spent a lot of time researching diamonds online, and had narrowed my choices down to a few vendors.
In the end I went with Whiteflash.com and I have absolutely no regrets, and nothing but positive things to say about this company.
I had first registered on their site, and had a few stones saved for future reference when I received a call from Traci at Whiteflash. All I can say is that from day one I felt like a VIP. There was no pressure at any point to purchase during the process. She looked at the stones on my list, and had a personal recommendation, and then had a gemologist examine each one to determine which ones showed as the whitest, since they were all in the same color class. She then sent me close-up photos of the finalists with a recommendation again.
Every staff member from Whiteflash was quick to reply, either by email or phone, Traci even allowed me to call on off days and would answer my emails during her thanksgiving holiday as well!
I asked a ton of questions throughout the buying process, and felt very comfortable the entire way. They even arranged to ship the wedding band to me directly, and then had the engagement ring ship to a different city where I was planning to vacation and propose, even arranging it so a friend of mine could pickup the ring from FedEx.
I highly recommend Traci and Whiteflash, and if there are any other jewelry needs I won't hesitate to call upon them again.
I ended up with a 1.5 carat AGS triple-0 A Cut Above round brilliant, in the platinum Harmony pave setting, and it's like a flashlight on my fiancées finger. She can't take her eyes off it anywhere we go. I had them change the clasp on the setting so that it was exactly what we wanted as well.
For any Canadians out there with any reservations about ordering online south of the border, don't hesitate, there are no brokerage fees, just HST collected when picked up at FedEx, and you will not find these quality of cuts easily, and definitely not for their prices.
Needless to say, I easily give Whiteflash 5 stars.
12/15/2011, Peter B, Canada
-
Very happy with purchase and Whiteflash experience!
I just want to start with the customer service. From my first contact with Whiteflash, I have been treated as a priority and every question that I asked, (which was a lot) was answered. I was actually provided with more information than I had asked, as I just knew the basics about diamonds. Liza made sure that I knew all the specifics and that I selected the best quality diamond within my budget. Through the ring building process, I was provided updates periodically as requested and the Whiteflash employees were very happy to do so. Once the ring was completed, I was provided pictures just because they were so excited to show me the finished product. There were no problems with shipping and I received the ring exactly when they said I would. Once I opened the box, the ring was even more spectacular than the pictures that were provided. I'm very happy with my purchase and experience with Whiteflash!
